Shipping policy

At Lofty Blue, we aim to make your order and delivery experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.

Shipping Locations

We currently ship orders within India only.

We do not currently offer international shipping.

Order Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after the order is successfully placed.

For Cash on Delivery (COD) orders, the order must first be verified by phone. Your COD order will be processed for shipment only after successful verification.

Processing times may occasionally take longer during holidays, sales, high-demand periods, or circumstances beyond our reasonable control.

Delivery Time

The estimated delivery time is generally 5–6 days after the order has been shipped.

Delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Operational or logistical delays
  • Other circumstances beyond our reasonable control

The stated delivery time is an estimated timeframe and not a guaranteed delivery date.

Shipping Charges

We offer free shipping on orders above ₹1,000.

For orders below ₹1,000, applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Courier Partners

Depending on the destination, product, availability, and other logistical considerations, we may ship your order through one of our courier or logistics partners, including:

  • Delhivery
  • Blue Dart
  • Xpressbees
  • Shadowfax
  • Ekart
  • Amazon
  • DTDC
  • VRL
  • Other suitable courier or logistics providers

The courier partner may vary from order to order.

Order Tracking

Once your order has been shipped, tracking information may be provided through email and SMS.

You can also check the status of your shipment through the tracking page available on our website, where applicable.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

Cash on Delivery (COD)

COD is available for eligible orders and locations.

There is no additional COD charge.

However, COD orders require verification over a phone call before shipment.

If the order cannot be successfully verified, we may cancel or hold the order until verification is completed.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check your:

  • Name
  • Mobile number
  • House/building details
  • Street/locality
  • City
  • State
  • PIN code

If incorrect or incomplete information causes a delivery failure, delay, or return to origin, additional shipping arrangements or charges may apply where permitted.

Please contact us as soon as possible if you realize that your shipping information is incorrect.

Delivery Delays

While we work with our logistics partners to deliver orders within the estimated timeframe, delivery delays can occasionally occur.

Delays may result from:

  • Courier operational issues
  • Weather or natural events
  • Public holidays
  • Incorrect or incomplete address information
  • High order volumes
  • Transportation disruptions
  • Events outside our reasonable control

Lofty Blue is not responsible for delays caused by circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact our support team and we will assist you in checking the shipment status.

Failed Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or for another delivery-related reason, the courier may return the shipment to us.

Please ensure that someone is available to receive your order and that the provided contact details are accurate.

Damaged Packages

Please inspect your package when you receive it.

If the product inside is damaged or you receive the wrong product, please contact us within 5 days of delivery.

An unboxing video is required for damage or wrong-product claims.

For eligible cases, we will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Returns After Delivery

If you need to return an eligible product after delivery, please refer to our Return & Refund Policy.

Our return window is 5 days from the date of delivery, and an unboxing video is required for return requests.

Approved returns are handled by Lofty Blue and are provided free of return shipping charges.

Contact Us

If you have questions regarding shipping or delivery, please contact us:

Lofty Blue
Phone / WhatsApp: +91 84708 28207
Email: kc9793up51@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Business Address:
Hadiya Chauraha, Mehdawal Road, Purani Basti
272002, Uttar Pradesh, India

We’ll be happy to assist you with your order and delivery.