Frequently Asked Questions
Do you offer free shipping ?
Yes. We offer free shipping on orders above ₹1,000. Applicable shipping charges for orders below ₹1,000, if any, will be shown at checkout.
How long does it take to receive my order ?
Orders generally take 1–2 business days to process and approximately 5–6 days for delivery after shipment. Delivery time may vary depending on your location and courier service.
Do you accept bulk or wholesale orders ?
Yes. We accept bulk and wholesale orders. For bulk quantities, requirements, and pricing, contact us directly on WhatsApp at +91 84708 28207.
How can I contact Lofty Blue for help ?
You can contact us through WhatsApp or phone at +91 84708 28207 or email us at kc9793up51@gmail.com.
Our customer support hours are Monday to Saturday, 10:00 AM to 6:00 PM.
What products does Lofty Blue sell ?
Lofty Blue offers a range of cotton-based bags, fabrics, and related products, including cotton canvas bags, tote bags, cotton bags, pouches, saree covers, drawstring bags, potli bags, cotton canvas fabric, cotton sheeting, cotton straps, fabric and bag sample kits, and tote bag making kits.
Do I need an account to place an order ?
No. You can place an order using our guest checkout. Creating an account is not required to purchase from Lofty Blue.
How long does it take to process my order ?
Orders are generally processed within 1–2 business days after the order is successfully placed.
How long does delivery take ?
Delivery generally takes around 5–6 days after the order has been shipped. Actual delivery time may vary depending on your location, courier operations, weather, holidays, and other logistical factors.
What payment methods do you accept ?
We accept multiple payment methods, including UPI, credit/debit cards, net banking, Cash on Delivery (COD), and other payment options available at checkout.
Can I cancel my order after placing it ?
Yes. You can request cancellation before your order has been shipped. You can contact us through WhatsApp or email as soon as possible. Once the order has been shipped, cancellation may no longer be possible.
How many days do I have to request a return ?
You can request a return within 5 days of receiving your order. An unboxing video is required for return requests.