Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your order to request a return.
To be eligible for a return, the product must be in the same condition in which you received it, except where the product itself is damaged or incorrect.
An unboxing video is required for return requests. The video should clearly show the package and the product received, particularly in cases involving damage or an incorrect item.
To request a return, please contact us through:
- WhatsApp: +91 84708 28207
- Email: Please contact our support team through the contact details provided on our website.
Please contact us within the 5-day return period. Returns requested after this period may not be accepted.
How the Return Process Works
- Contact us within 5 days of receiving your order.
- Provide your order details and the required unboxing video.
- Our team will review your request.
- If the return is approved, we will arrange the return process.
- You can return the eligible product without paying a return shipping charge.
- Once the returned product is received and inspected, we will process your refund where applicable.
Please do not send a product back without contacting us and receiving return instructions first.
Damaged or Wrong Product
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, or wrong product, contact us within 5 days of delivery and provide the required unboxing video.
After reviewing the issue, we will arrange an appropriate resolution, which may include a return, refund, or exchange, depending on the situation.
Non-Returnable Items
We currently do not have any specific product categories that are excluded from returns.
However, all return requests must meet the applicable conditions mentioned in this policy, including the 5-day return period and unboxing-video requirement.
Exchanges
Exchanges are available only when you receive a wrong or damaged product.
An unboxing video is required to process an exchange request.
If your exchange request is approved, we will provide instructions for returning the product and arranging the replacement.
Exchanges are not available simply because you changed your mind, selected the wrong preference, or no longer want the product.
Refunds
Once your returned product has been received and inspected, we will notify you about the status of your refund.
If your refund is approved:
- For prepaid orders, the refund will be issued to the original payment method.
- For Cash on Delivery (COD) orders, the refund will be processed to the customer's bank account.
- Refunds are generally processed within 8–15 days.
The time taken for the amount to reflect in your account may also depend on your bank or payment service provider.
If you have not received your refund within the applicable timeframe, please contact our support team.
Return Shipping
Lofty Blue provides free returns for eligible return requests approved under this policy.
Customers are not required to pay a return/restocking fee for an approved return.
Order Cancellation
You may cancel your order before it has been shipped.
Once an order has been shipped, cancellation may no longer be possible.
To request a cancellation, contact us as soon as possible through:
- WhatsApp: +91 84708 28207
- Email: Please contact our support team through the contact details provided on our website.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us during our support hours:
Lofty Blue
WhatsApp: +91 84708 28207
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Location: Basti, Uttar Pradesh, India
We’ll be happy to assist you with your return or refund request.